Effective date: July 10, 2026. This policy applies to purchases and paid contributions made directly through Hawaii-Guide.com and is incorporated into our Terms of Use. Guide of US, LLC ("GoUS") operates HawaiiGuide's Stripe and Shopify commerce services for Guide of Hawaii, LLC ("GOH"), which owns the HawaiiGuide domains and content. Unless checkout expressly identifies another seller, GoUS is the transaction-facing seller and payment recipient. It does not replace non-waivable rights you may have under applicable law.
Digital Products Purchased on Hawaii-Guide.com
Digital products are licensed for personal, noncommercial use by the purchaser or designated gift recipient. They may not be resold, shared publicly, redistributed, or used to create a competing product. The product page and checkout identify what is included, the price, delivery method, and any stated update period.
We generally deliver a download or access link after successful payment and may also send it to the email supplied at checkout. Delivery can be delayed by payment review, an incorrect email address, spam filtering, or a technical issue. Contact aloha@hawaii-guide.com if access does not arrive or does not work.
30-Day Digital-Product Refund
If you are not satisfied with a digital product purchased directly on Hawaii-Guide.com, request a refund within 30 calendar days after purchase by emailing aloha@hawaii-guide.com from the purchase email address. Include the product name and enough transaction information for us to locate the purchase. We will refund the product price to the original payment method. We may deactivate associated download links, entitlements, discounts, or other purchase benefits after a refund.
This 30-day policy does not apply to purchases made from a third-party seller, marketplace, booking platform, or our separate Shopify storefront; the policy shown by that seller at checkout controls. It also does not require us to refund fraud, abuse, unauthorized redistribution, or a request made after 30 days, except where applicable law requires otherwise.
Shopify Store and Physical Merchandise
Orders placed at store.hawaii-guide.com, including printed or physical merchandise, are governed by the policies displayed on that storefront. Review the store's Refund Policy and Shipping Policy before ordering. Contact us promptly about damaged, defective, incorrect, or missing merchandise so the applicable remedy can be evaluated.
Tips, Contributions, and HawaiiGuide Plus
GoUS is a for-profit business and receives HawaiiGuide tips and contributions through the payment services it operates for GOH. Tips and contributions are not charitable donations and are not tax deductible. One-time tips and contributions are generally final once processed, except for a duplicate charge, processing error, unauthorized transaction, failure to provide a specifically promised paid benefit, or where law requires a refund.
If you select a monthly contribution, the displayed amount is charged each month until canceled. To cancel, send this pre-addressed cancellation email from the payment address; no explanation or additional information is required. We process cancellations promptly, typically within three business days. Your cancellation is effective when sent. If another charge processes after you send the request, we will refund it.
Refund Timing and Payment Disputes
Approved refunds are submitted to the original payment method. The payment provider or financial institution controls when the credit appears. If you do not recognize a charge or believe a transaction is unauthorized, contact us promptly and notify your payment provider as appropriate.
Contact
Email purchase, delivery, cancellation, or refund questions to aloha@hawaii-guide.com.
